Shipping Policy
NJOY FREE WORLDWIDE SHIPPING ON ALL ORDERS
All of our orders are guaranteed to be processed within 1-2 business days and require an average of approximately 5-12 days for shipping with our "Free Shipping" option. Please note that these dates are estimates and are subject to change based on unforeseen or uncontrollable worldwide events.
Taxes & Tariffs
Please note that all duties and taxes are included within the cost of shipping. If you do receive any calls, texts, or emails from customs, please email us with your order number so we can resolve this matter with our shipping team.
Lost/Damaged Packages
Please note that we are not responsible for any lost, held, or damaged packages as soon as they leave our fulfillment center. We are also not responsible for any delivery errors that may occur via carrier.
By purchasing from our website, the customer agrees and understands that any lost or damaged packages that leave any Nymock fulfillment center become the responsibility of the customer and the respective third-party carrier.
Nevertheless, as a valued customer, our Customer Support Team will do their absolute best to resolve any issues that may arise as a result of shipping.
Shipping and Third-Party Responsibility
Please note that shipping is a service provided by a third-party carrier that is associated with a customer's order and unaffiliated with Megixy Store,. This means that any shipping issues must be handled by the respective third-party carrier, not Megixy Store,
Megixy Store, is responsible for all purchases up until the point it reaches the hands of any of our third-party shipping partners. Once a package leaves our hands, all shipping-related issues are completely out of our control.
Incorrect Mailing Address
As a customer, please double-check that you're sending the package to the correct mailing address. If you notice an error, contact our support team as soon as possible.
Although we provide free worldwide shipping, we are not responsible for any packages sent to the wrong mailing address as a result of a customer input error during checkout.
Shipping Terms of Service
By ordering from Megixy Store, the customer agrees that they have read and understood our shipping terms and conditions and assumes all responsibility for their order as soon as their purchase leaves any one of our Megixy Store, fulfillment centers.
If you have any other questions or concerns, feel free to get in contact with our support team!